Salary offer – 5.50 Lacs – 6.00 Lacs
Total Year of Exp – 6 -8 Years
- The candidate is required to set up a call center including
co-ordination for the technical setup (including hardware, software.
network) and preparation of SOP.
- Must be having track record of developing & implementing result oriented
processes in service delivery with improved customer service.
To lead a team of around 30 staff from Customer Care and Sales Call
- To be responsible for Call Centre for client marketing inbound/outbound
calls for conversion of leads.
- To be responsible for the team’s performance and TAT on closure of new
leads and client grievances.
- Required to create targets for team agents and motivate to fulfill the
- To be the face of the company to manage customer queries, complaints,
requests related to products/services.
- To supervise and ensure the team’s response/ closure of the queries,
calls completed, calls in waiting, calls abandoned, etc.
- Required to handle queries from HNIs/ prospects/ leads effectively.
- To identify and engage the team members in regular sales and
communication training programs in co-ordination with training
- Must be adept in process improvement, analyzing information/data,
developing standards, presentation skills and must exhibit excellent
- Tech Savvy and must have knowledge in relevant computer
- Should have directly managed Contact Centre operation.
- Good in Verbal and Written Communications, Excellent Negotiation and
Problem Solving , Customer First Attitude, Time management , Attention
to detail, Professionalism, Multi-tasking, Basic data analytics and
- Knowledge of Contact Centre Telecom Set-up