Why Join Us?

Our Focus Is Always On Finding The Best People To Work With. Our Bar Is High.

  • - We are growing skilltech organisation
  • - Itaa believes to grow together
  • - We always try to hunt passionate people
  • - We trust youth will be the play major role in our growth
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Job Openings

March 24, 2022, Position 1, Mumbai, Sales

Description
Total year of exp – 5 years
Salary offer – 3.00 Lac – 3.50 Lac Per year

Making enhanced outbound calls on leads provided by the company Reaching out to new customers and explaining them the benefits of products
Analyzing customer’s requirements and providing them solutions as per their needs
Achieving sales targets by acquiring new clients and growing business from existing client.
Convert candidates into students Group counselling
Follow the sales process and complete the admission Self-initiative to improve efficiency

Skills & Competencies requirement
Excellent communication skills (Hindi, English, Marathi) Guiding the candidate for right course, negotiation, objection handling skill’s
Organising and planning competencies Time management skills Technical skills

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February 24, 2022, Position 2, Mumbai, Sales

Description
Salary offer – 5.50 Lacs – 6.00 Lacs

Total Year of Exp – 6 -8 Years

  • The candidate is required to set up a call center including co-ordination for the technical setup (including hardware, software. network) and preparation of SOP.
  • Must be having track record of developing & implementing result oriented processes in service delivery with improved customer service. To lead a team of around 30 staff from Customer Care and Sales Call Centre.
  • To be responsible for Call Centre for client marketing inbound/outbound calls for conversion of leads.
  • To be responsible for the team’s performance and TAT on closure of new leads and client grievances.
  • Required to create targets for team agents and motivate to fulfill the same.
  • To be the face of the company to manage customer queries, complaints, requests related to products/services.
  • To supervise and ensure the team’s response/ closure of the queries, calls completed, calls in waiting, calls abandoned, etc.
  • Required to handle queries from HNIs/ prospects/ leads effectively.
  • To identify and engage the team members in regular sales and communication training programs in co-ordination with training department.
  • Must be adept in process improvement, analyzing information/data, developing standards, presentation skills and must exhibit excellentleadership quality.

Required Skills

Tech Savvy and must have knowledge in relevant computer program/operations.
Should have directly managed Contact Centre operation.
Good in Verbal and Written Communications, Excellent Negotiation and Problem Solving , Customer First Attitude, Time management , Attention to detail, Professionalism, Multi-tasking, Basic data analytics and reporting.

Knowledge of Contact Centre Telecom Set-up Hiring Insights

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